Terms of Service

1. Trader information

Contact: contact@greeting.bg (general enquiries) and privacy@greeting.bg (personal data).

2. Scope

greeting.bg creates personalized greetings — a song, a video or a digital card — made to the individual description you provide. The finished greeting is delivered electronically, to the email address you give us. By submitting an order through the site you confirm that you have read and accept these Terms.

3. Ordering and conclusion of the contract

An order is placed in a few steps: you choose the type of greeting and a style, pick the occasion and the recipient, describe the occasion and leave your contact details. As the final step you pay for the order online through Stripe’s secure payment page.

The contract is concluded upon successful payment, after which we begin creating the greeting. We reserve the right to decline or cancel an order under the conditions in section 10.

4. Prices and payment

The prices of the greetings are shown on the site and are final — no hidden fees, no additional charges. Prices are in euro (EUR), with the equivalent in Bulgarian lev (BGN) at the official fixed rate of 1 EUR = 1.95583 BGN. Where VAT applies, it is stated on the invoice.

Promotional discounts, when announced on the site, apply for the stated period and under the stated conditions (for example, first order only). Once a promotion ends, the regular price applies.

Payment is made online at the time of ordering, through Stripe’s secure payment page. Card payments are processed directly by Stripe; we never receive or store your card details.

5. Delivery

The finished greeting is delivered by email to the address you provided, normally within 2 hours of your payment being confirmed. In rare cases (high demand, technical reasons, or a need to clarify details) delivery may take longer, and we will let you know.

6. Right of withdrawal

A greeting is digital content supplied electronically rather than on a tangible medium, and it is made to your own individual description.

On the last step of the order you tick a box expressly requesting that work begins immediately, before the 14-day withdrawal period has expired, and confirming that you know this means you lose your right of withdrawal. The box is not pre-ticked — the consent is given by you. Because a greeting is made and delivered within 2 hours, every order includes this consent; without it no order is accepted and no payment is taken.

Immediately after payment we send you an order confirmation on a durable medium (by email) which reproduces the exact wording of that consent and the moment it was given.

On those conditions, and under Art. 57(13) of the Bulgarian Consumer Protection Act, the right of withdrawal under Art. 50 of that Act does not apply to your order. This does not affect your statutory rights where the greeting does not match your order — see section 7.

7. Complaints and lack of conformity

We are responsible for the greeting matching your order — the type, style, occasion, recipient and mood you chose, and the details you added (Art. 10 of the Bulgarian Digital Content and Digital Services and Sale of Goods Act).

If the greeting you receive does not match your order, write to us at contact@greeting.bg. We will first bring it into conformity — free of charge and within a reasonable time (Art. 17(1)(1) and 17(3)). If that is impossible, if we fail to do it within a reasonable time, or if the lack of conformity reappears, you are entitled to a proportionate reduction of the price or to terminate the contract on the conditions in Art. 17(4). Under Art. 17(6) the contract may not be terminated where the lack of conformity is minor.

A personal preference about the result is not a lack of conformity. A greeting with the right recipient, occasion, style and mood, including the details you specified, has been performed in accordance with the contract — even if, on receiving it, you would have preferred something different. The free revision exists for exactly those cases (section 8).

8. Free revision

Every order includes one free revision. Write to us at contact@greeting.bg within 14 days of delivery and we will rework the greeting at no extra cost.

The revision covers both cases: where something does not match your order (a wrong name, a missing detail, the wrong occasion), and where the greeting does match your order but you would simply like something different — a different emphasis, reworded lines, a swapped detail. In the second case it is given voluntarily by us, as a gesture of goodwill.

If the greeting still does not match your order after that revision, we owe you no further reworks — we move to a remedy under section 7 instead: a proportionate reduction of the price, or a refund of what you paid through Stripe to the same payment method, normally within a few business days.

Outside those cases the amount paid is not refundable, because the greeting is made individually to your order and delivered immediately (see section 6).

This revision is given in addition to your statutory rights and does not limit them: the number of free revisions under this section does not affect your rights in the event of a lack of conformity under section 7, including the right to a price reduction or to terminate the contract on the conditions set by law.

9. Your obligations and content

By submitting an order you declare that:

• the details you provide are true and accurate;
• you are entitled to use the information and the third-party data you include in your description;
• the content you provide does not break the law or infringe the rights of others, and is not offensive, threatening, defamatory or discriminatory.

You are responsible for the content of the description you provide. We reserve the right to decline to create a greeting whose content is unlawful, offensive, or infringes the rights of others.

10. Refusal and cancellation by us

We may decline or cancel an order where the content breaches section 9, where fulfilment is technically impossible, or where we suspect abuse or fraud. If you have already paid and we cannot fulfil the order, we refund the amount paid.

11. Intellectual property

After payment you receive the right to use the delivered greeting for personal, non-commercial purposes. For commercial use, please contact us.

The content of greeting.bg — text, logo, design and graphics — is protected by law and may not be used without our consent.

12. Limitation of liability

We provide the service with due care. To the extent permitted by law, we are not liable for damages arising from inaccurate or incomplete information you provide, from the site being temporarily unavailable, or from the acts of third-party providers. Nothing in these Terms limits the mandatory rights you have as a consumer.

13. Changes to these Terms

We may update these Terms. Each order is governed by the Terms published at the moment the order was submitted. The current version is always available on this page.

14. Governing law and dispute resolution

These Terms and our relationship with you are governed by Bulgarian law.

We try to resolve every dispute by agreement — write to us at contact@greeting.bg. As a consumer you also have the right to refer a dispute to the Bulgarian Commission for Consumer Protection (www.kzp.bg), including through its conciliation commissions for alternative consumer dispute resolution. The Bulgarian courts are also competent to hear disputes.